RESERVATIONS
Reservations
can be accepted up to one year in advance and be made Monday-Friday
9:00 am to 5:30 pm on our toll free telephone line at 1-800-634-1667.
Our local telephone line is 912-634-1667 and our fax number
is 912-638-4392. At this time, we do not have the capacity to
accept online reservations. Current guests in our accommodations
have the first right of refusal for the same property at the
same time the following year. We ask that you notify us if you
would like to take advantage of this first right of refusal
no later than your depature date. If we do not receive your
notification, we will allow others to reserve the property as
of your departure date.
MINIMUM
LENGTH OF STAY
All
of our properties require a 3-night minimum stay. Two-night stays
can be arranged, with the guest responsible for the cleaning charges,
which can range from $40.00 to over $200.00. One-night stays cannot
be accommodated at all. During our busy summer months, we reserve
the right to require a 7-night minimum stay in any of our properties.
Shorter stays may be accommodated, but not less than 10 days'
from the desired arrival date and at the discretion of Real Escapes
Properties.
DEPOSITS
AND PAYMENTS
We
ask that our guests secure their reservations with a Visa, MasterCard,
Discover or American Express card at the time of booking. Alternatively,
if our guests do not wish to secure reservations with a credit
card, we require a 25% deposit within 10 days of reservation.
We require your payment in full at the time arrival or on the
next business day. We accept Visa, MasterCard, Discover, American
Express, check, money order or cash. A $25.00 fee will be assessed
to all returned checks. Any balances not paid by check out will
be automatically charged to the credit card on file.
TAXES
Georgia
law requires that state sales tax and county hotel-motel tax be
collected on all rentals of less than 11 days. One rentals of
more than 10 days and less than 91 days, only state tax is collected.
No tax is due on rentals over 90 days.
CANCELLATIONS
AND REFUNDS
We
understand that, occasionally, circumstances will prevent you
from making your trip to St. Simons Island and try to accommodate
our guests fairly when this happens. We do require notice of any
cancellations. If you notify us more than 30 days from your arrival
date, no penalty is imposed. If you must cancel your reservation
with less than 30 days' notice, we must impose a 25% penalty unless
we are able to rebook the entirety of your stay. If we are able
to rebook your stay in its entirety, the penalty is waived.
No refunds will be given for early departure, inclement weather, eviction, mechanical malfunction, or interruption of utilities. We will make every effort to ensure necessary repairs are completed in an expedient manner.
SUBSTITUTIONS
We
know that when you book your reservation with us, that you have
specifically chosen a vacation property and look forward to spending
your time on St. Simons Island in that particular property. Every
effort is made by Real Escapes Properties to accommodate that
preference. However, there are occasionally circumstances that
arise that prevent us from honoring a reservation, be it major
emergency repairs, a change in ownership or some other unforeseen
circumstances. In the event of this type of situation, Real Escapes
Properties reserves the right to change accommodation assignments
without notice or liability. If a comparable property is not available,
our guests will have the choice of either selecting another Real
Escapes Properties vacation accommodation at the published rate
or cancelling their reservation, without penalty.
TELEPHONE
SERVICE AND CHARGES
Most
of our vacation accommodations have telephones, though not all.
Your unit's telephone number will be on your confirmation and
on your key tags when you check in. There is no charge for local
telephone calls. Please use your credit card or a calling card
for long-distance calls.
MAIL
AND FAX SERVICE
If
you need to receive mail during your stay on St. Simons Island,
please have it sent to our office at 406 Ocean Blvd., St. Simons
Island, GA 31522 and we will notify you when it arrives. Our guests
are welcome to use our office fax machine at any time during business
hours for no fee.
INTERNET
SERVICES
Most
of our properties do not have separate telephone lines for Internet
service, though a few do feature DSL or cable modems as unit amenities.
If this feature is important to you, please inquire at the time
of booking which properties feature Internet access and we will
make our best effort to accommodate your needs.
LOST
AND FOUND
Real
Escapes Properties cannot assume responsibility for any items
left behind. However, if you notify us promptly after your departure
that you have left an item, we will make every effort to locate
it and return it to you. All returned items are sent via US Postal
Service and carry an additional fee of $15.00, plus postage.
CHECK
IN AND CHECK OUT
Unless
prior arrangements are made, check in time is 3:00 on your arrival
date. Please check in at our office at 406 Ocean Blvd. Check out
time is 10:00 am on your departure date. We ask that you complete
the following items prior to departure:
In
the event that you depart your accommodations before or after
business hours, please slip your keys through the mail slot at
our office.
AFTER
HOURS ARRIVALS
Our
regular office hours are 9:00 am until 5:30 pm Monday through
Friday. If you arrive after business hours, please come to our
office at 406 Ocean Blvd. and you will find your check-in package,
including keys and direction to your property, in the late arrival
area outside the front door of our office.
LINENS
AND TOWELS
All
of our vacation properties are furnished with linens and towels.
You may want to pack beach towels, however, as these are not provided.
AGE
LIMITS
It
is the policy of Real Escapes Properties to not rent any of our
vacation properties to individuals under the age of 25, unless
accompanies by a parent for the duration of the stay. Any tenant
occupying a property under the management of Real Escapes Properties
under false pretenses will be evicted without refund.
BEHAVIOR
We
expect all of our guests to behave in a manner consistent with
being a good neighbor. We will not tolerate any loud or inconsiderate
behavior. Any guest whose behavior creates a nuisance or disturbance
will be evicted and will forfeit their rental payment.
PETS
Several
of our properties are designated pet-friendly and are easily located
on our website. Because we believe strongly in the honor system,
we do not charge pet fees in most of our properties. Some of our
pet-friendly homes do require a refundable deposit. However, we
do require a valid credit card on file in the event of damages
and request that you respect our rental homes and condominiums
and clean up after your pet here as you would at home. Please
do not bring pets into vacation accommodations that are not specifically
designated pet friendly.
KEYS
Each
tenant is provided with two sets of keys to the unit. If there
are additional keys needed for community amenities such as pool,
tennis courts, fitness center, laundry center, etc., ome amenity
key is provided. We are unable to provide additional keys. We
request that all keys be returned to Real Escapes Properties office
upon departure. Due to the increasing problem of keys not being
returned, we will now have to impose a $25.00 surcharge for every
key not returned upon departure.
SUPPLIES
Each
rental unit is furnished with a starting supply of toilet tissue
and bath soap. Any additional supplies needed will be the responsibility
of the guest.
SECURITY
DEPOSITS
It
is the general policy of Real Escapes Properties to retain a valid
credit card on file for security deposit purposes in the event
of unpaid charges or damages to your rental property during your
tenancy. However, there are certain properties in our rental program
that do require the collection of a security deposit. This security
deposit is returned, less any itemized deductions, within 30 days
of departure.
